About
Highly motivated Business Administration graduate with 2 years of customer service expertise, now strategically transitioning into Human Resources. Proven ability to support end-to-end recruitment processes, contribute to compensation analysis, and enhance performance management activities, leveraging strong analytical skills and a commitment to data-driven HR solutions. Adept at managing confidential information and driving initiatives that improve employee engagement and contribute to organizational growth.
Work
Glifix Empire
|H.R Intern
Shomolu, Lagos State, Nigeria
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Summary
Supported comprehensive HR operations, focusing on recruitment, compensation, and performance management to optimize talent acquisition and employee engagement.
Highlights
Streamlined end-to-end recruitment processes for multiple roles, from drafting job descriptions and posting ads to shortlisting candidates and coordinating interviews, enhancing efficiency and candidate flow.
Contributed significantly to salary benchmarking and compensation analysis projects, utilizing platforms like PayScale and Glassdoor to recommend competitive pay ranges for key roles, ensuring fair pay decisions.
Improved candidate experience by standardizing rejection email templates and feedback communication, fostering a more positive brand image.
Assisted in performance management initiatives, learning to track and document goals and KPIs to support employee development and organizational objectives.
Coronation Insurance Plc
|Customer Service Specialist
Shomolu, Lagos State, Nigeria
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Summary
Managed client relations and service delivery, acting as the primary point of contact for inquiries, complaints, and policy management while contributing to service improvement initiatives.
Highlights
Provided professional and empathetic first-line support to clients, effectively resolving inquiries, complaints, and policy-related requests to ensure high satisfaction.
Managed a portfolio of client accounts, overseeing policy renewals, claims follow-ups, and meticulous documentation, ensuring 100% accuracy and compliance with company standards.
Recognized for exceptional professionalism and empathy in handling sensitive claims and escalations, maintaining client trust and positive relationships.
Contributed to a customer feedback initiative by providing actionable insights from client interactions, directly informing management on service gaps and leading to recommended improvements.
Education
Coursera (Online)
Certification
Google Data Analytics
(Online)
Program
H.R Immersion Program
Olabisi Onabanjo University
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B.Sc (Hons) Degree
Business Administration
Grade: Second Class Upper Division
Languages
English
Certificates
Associate of Chartered Institute of Personnel Management (C.I.P.M)
Issued By
Chartered Institute of Personnel Management
HRCI Human Resource Associate
Issued By
Coursera
Financial Modelling & Valuation Analyst
Issued By
ALX
Skills
Empathy & Emotional Intelligence
Confidentiality & Discretion
Conflict Resolution & Mediation
Attention to Detail
Problem-Solving & Critical Thinking
HR Analytics
basic reporting, visualization for decision-making.
Data Management & Reporting
MS Excel, Google Sheets, HR dashboards.
Compensation & Benefits Analysis
basic research/benchmarking.
Recruitment & Selection
CV screening, interview coordination.
Microsoft Office Proficiency
References
Reference
Reference will be provided upon request