# OPEOLUWA ODUYINGBO - H.R Intern / Customer Service Specialist
Source: https://hello.cv/opeoluwaoduyingbo
Shomolu

## Links
- LinkedIn | https://rb.gy/11m35n
- Email
- Phone

## About
Highly motivated Business Administration graduate with 2 years of customer service expertise, now strategically transitioning into Human Resources. Proven ability to support end-to-end recruitment processes, contribute to compensation analysis, and enhance performance management activities, leveraging strong analytical skills and a commitment to data-driven HR solutions. Adept at managing confidential information and driving initiatives that improve employee engagement and contribute to organizational growth.

## Work
### H.R Intern | Glifix Empire
Supported comprehensive HR operations, focusing on recruitment, compensation, and performance management to optimize talent acquisition and employee engagement.
- Streamlined end-to-end recruitment processes for multiple roles, from drafting job descriptions and posting ads to shortlisting candidates and coordinating interviews, enhancing efficiency and candidate flow.
- Contributed significantly to salary benchmarking and compensation analysis projects, utilizing platforms like PayScale and Glassdoor to recommend competitive pay ranges for key roles, ensuring fair pay decisions.
- Improved candidate experience by standardizing rejection email templates and feedback communication, fostering a more positive brand image.
- Assisted in performance management initiatives, learning to track and document goals and KPIs to support employee development and organizational objectives.
### Customer Service Specialist | Coronation Insurance Plc
Managed client relations and service delivery, acting as the primary point of contact for inquiries, complaints, and policy management while contributing to service improvement initiatives.
- Provided professional and empathetic first-line support to clients, effectively resolving inquiries, complaints, and policy-related requests to ensure high satisfaction.
- Managed a portfolio of client accounts, overseeing policy renewals, claims follow-ups, and meticulous documentation, ensuring 100% accuracy and compliance with company standards.
- Recognized for exceptional professionalism and empathy in handling sensitive claims and escalations, maintaining client trust and positive relationships.
- Contributed to a customer feedback initiative by providing actionable insights from client interactions, directly informing management on service gaps and leading to recommended improvements.

## Education
### Coursera (Online) | Google Data Analytics
### (Online) | H.R Immersion Program
### Olabisi Onabanjo University | Business Administration
Second Class Upper Division

## Languages
- English

## Certificates
### Associate of Chartered Institute of Personnel Management (C.I.P.M)
Chartered Institute of Personnel Management
### HRCI Human Resource Associate
Coursera | 2025-04-01
### Financial Modelling & Valuation Analyst
ALX | 2022-09-01

## Skills
### Empathy & Emotional Intelligence
Proficient
### Confidentiality & Discretion
Proficient
### Conflict Resolution & Mediation
Proficient
### Attention to Detail
Proficient
### Problem-Solving & Critical Thinking
Proficient
### HR Analytics
Proficient
- basic reporting
- visualization for decision-making
### Data Management & Reporting
Proficient
- MS Excel
- Google Sheets
- HR dashboards
### Compensation & Benefits Analysis
Proficient
- basic research/benchmarking
### Recruitment & Selection
Proficient
- CV screening
- interview coordination
### Microsoft Office Proficiency
Proficient

## References
### Reference
Reference will be provided upon request

## Source
Read this profile on Hello.cv: https://hello.cv/opeoluwaoduyingbo
Create your free profile at https://hello.cv